Frequently asked questions
Are the products genuine and of good quality

Yes! We carefully source and test all products to ensure quality, functionality, and customer satisfaction.
Do you offer customer support

Yes, our support team is available to assist you with any queries. You can reach us via email or the contact page on our website
What are the shipping charges

Shipping charges vary by location. For India, we often provide free or minimal-cost shipping. International shipping costs are calculated at checkout
Is my payment information secure

Yes! All transactions are protected with SSL encryption, ensuring your details remain safe.
What is your return policy

You can request a return within 7 days of receiving the product, provided the item is unused, undamaged, and in its original packaging

General Questions

What is Velmora

Velmora is a professional dropshipping store that offers innovative, problem-solving products at affordable prices, delivering across India and worldwide
Can I track my order

Absolutely! Once your order is shipped, you will receive a tracking ID with which you can monitor your delivery status online.
When will I get my order

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Delivery & Shipping

Do you ship internationally

Yes, Velmora ships products across India as well as to international destinations
How long does delivery take

For Indian orders, delivery usually takes 5–10 business days. International orders may take 10–20 business days, depending on location.
What happens if my package is delayed

If your order is delayed beyond the expected timeframe, please contact our support team. We will assist you in tracking and resolving the issue.


Returns & Refunds

What is your return policy

You can request a return within 7 days of receiving the product, provided the item is unused, undamaged, and in its original packaging
How do I initiate a return

Simply contact our customer support team with your order details. We’ll guide you through the return process.
When will I receive my refund

Refunds are processed within 5–7 business days after we receive and inspect the returned product.